Accessibility Information

Ruth Eckerd Hall is committed to providing an accessible building and pleasurable performance experience to every member of our audience and staff at each venue.

Ramp access is available at each gate when visiting The Sound.

On the Ruth Eckerd Hall campus, disabled parking spaces are located around the facility on a first come - first served basis. They are clearly marked; for additional assistance, please ask a parking lot attendant for directions. Overflow-accessible parking is available. There are designated drop-off points at each entrance for easy access to the lobbies.

At Ruth Eckerd Hall  General parking is free and Valet is available for most events starting at $20.Patrons are welcome to use valet service when available at 50% off by presenting their disabled parking permit.

Elevators are available at the ground level accessing the Ruth Eckerd Hall upper lobbies, the Margarete Heye Great Room, the Dimmitt Atrium Lounge, the Hoffman Dress Circle  Lounge and the Marcia P. Hoffman School of the Arts. The Bilheimer Capitol Theatre elevator is located on the west side of the building.

Patrons with a hearing disability may enjoy the use of our state-of-the-art infrared Assistive Listening Device system free of charge. Listeners use a compact, portable receiver and earphones to hear clearly and easily from anywhere in the seating area. Please note, you will need to leave a driver's license or a credit card until the listening device is returned.  Please speak to a Head Usher to request an Assistive Listening Device.

At The Sound, Assisted Listening instructions will be available. Please see a Guest Services team member for assistance.

1. Join The Sound's Wireless Network.
2. Download the free Listen EVERYWHERE app from the Apple App Store or Google Play.
3. Access the channel of your choice and enter any required password if the channel is designated as private.
4. Use your own headphones or earbuds to access audio. 

Accessible restrooms are located near all event spaces, classrooms and administrative offices.

Family style and accessible restrooms and available at The Sound near South Gate 2 and North Gate 1.

Special accommodations (ie. aisle seats, ramp access, space for a service dog, etc.) should be requested at time of purchase.  Wheelchair locations with companion seats are available for all performances. Limited availability. Please order early.

Only service animals are permitted at all venues. Service animals must be harnessed, leashed or always tethered, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle. A guest whose service animal poses a threat to the safety of other guests and employees, or whose animal is not housebroken, may be be asked to escort the animal off the premises. Special accommodations, (i.e. aisle seats, ramp access, space for a service dog, etc.) should be requested at the time of purchase. Wheelchair locations with companion seats are available for all performances. Availability is limited. Please order early. 

If you require a sign language interpreter, please submit an email request to the Patron Services Department at least four (4) weeks prior to the event date.

For more information, contact Patron Services at 727.712.2707 or svillasuso@rutheckerdhall.net.