This show is a This Never Happened event. At TNH events, we do not allow any photo or video recording from phones or cameras. This policy will be implemented using Yondr pouches for your phones on entry. Any disposable or digital cameras brought to the venue will also need to be placed in a Yondr pouch. I believe that without phones or cameras, we can create a more positive and engaging atmosphere for all fans. Experience the moment, don’t record it, This Never Happened.

Upon arrival at the venue, all phones and smart watches will be secured in Yondr pouches that will be opened at the end of the event. Guests maintain possession of their phones at all times, and can access their phones throughout the event at designated Phone Use Areas in the venue. All phones will be re-secured in Yondr cases before returning to the event space.

Anyone seen using a cellphone during the performance will be escorted out of the venue. We appreciate your cooperation in creating a phone-free viewing experience.

Membership: Ruth Eckerd Hall offers membership options starting at just $100 annually that provide special benefits including pre-sale ticketing access to all venues. Become a member today.

Parking: Public parking is available throughout the downtown district. Please view The City of Clearwater's Downtown Parking Map for the most up-to-date parking availability.

We strongly encourage carpooling, rideshare or taxi service, and public transportation. Ferry and trolley services are also available and serve downtown Clearwater. Hours vary. Please refer to their websites for schedules and more information.

Rain or Shine Events: All events are rain or shine. In the event of hazardous weather during an event, please follow the safety directions given by venue staff and displayed on digital screens. No umbrellas allowed. All weather-related updates are communicated through the venue social media channels.

Clear Bag Policy: Bags will be screened and are subject to search. The only permitted bags are clear bags not to exceed 12”x 6”x 12” OR small clutch bags (4.5" x 6.5" - roughly the size of an index card) that can fit in your pocket. Diaper Bags for accompanied families with small children and bags with required medical items are permitted. No other bags of any type will be allowed.

Prohibited Items: Please review the prohibited items list before you come to an event. Please note, chairs are not permitted, but blankets, no larger than 30” x 60” are permitted.

Cashless Venue: All points of sale will only accept payment via all major credit cards. A reverse ATM/Cash-to-card machine is located at The Library entrance and allows you to deposit cash and dispenses a charge card to be utilized on-site.

Mobile Friendly Ticket: Your phone is your ticket. Make sure you have downloaded your ticket before arriving at the venue.

Ticket Office: For ticket sales and assistance with ticket orders, please visit The BayCare Sound ticket office located at South Gate 1. The ticket office will be open two hours before the start of the event.

No Smoking: Smoking and vaping are prohibited inside the venue.

Safety and Security Policies: All members of your party must have a ticket to enter the venue. All individuals entering the facility are subject to screening including the checking of bags and personal belongings for prohibited items. Re-entry is not permitted. For a complete list of prohibited items visit the A-Z Guide.

For more information about accessibility and a complete guide to visiting The BayCare Sound, visit the A-Z Guide.