VIP Packages Info: All package elements will be rendered invalid if resold. Name changes will be issued at the sole discretion of 237 Global. VIP instructions will be sent via email no later than three days (3) prior to the concert. If you do not receive this email three days (3) prior please email info@237global.com. All packages and contents are non-transferable; no refunds or exchanges; all sales are final. All VIP package items and experiences are subject to change. Please note that the information provided at the time of purchase (e-mail and mailing address) is the same information that will be utilized for individual contact requirements where applicable. 237 Global, the artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of purchase. If you have any questions regarding your VIP package elements, or have not received your package information within three days (3) of the concert date, please email info@237global.com. 

How do I purchase tickets before the public? Ruth Eckerd Hall offers many membership options starting at $100 annually that unlock special member pre-sales and amenities across all venues. Become a member today. 

Where can I park? FREE and convenient self-parking is available onsite. Valet parking is available at most events for an additional cost. Drop-off points and ADA parking are available at both entrances for easy access on a first-come, first-served basis. Patrons are welcome to use valet service when available at 50% off by presenting their ADA accessible parking permit. Rideshare drop off and pick up is located between the two building entrances. 

Where do I pick up will call tickets? Visit the Raymond James Central Ticket Office at Ruth Eckerd Hall, located outside the Grand Lobby entrance before you enter the security line, up to two hours before showtime. 

What are your safety and security policies? All members of your party must have a ticket to enter the venue. All individuals entering the facility are subject to screening including the checking of bags and personal belongings for prohibited items. Re-entry is not permitted. For a complete list of prohibited items visit the A-Z Guide. 

What dining and concessions are available? Ruth Eckerd Hall has many dining options both indoors and outdoors in the England Family Music Garden. You can also enjoy a prix-fixed dining experience available for advance purchase. Visit Dining Options for more information. 

For more information about accessibility and a complete guide to visiting Ruth Eckerd Hall, visit the A-Z Guide.